General

Terms and conditions of this online shop are compiled in accordance with European Consumer Law, Consumer Protection Act (ZVPot) of Republic of Slovenia, the Personal Data Protection Act (ZVOP-1) of Republic of Slovenia, and are based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business and other legal acts.

Terms and conditions regulate and determine the rules of usage and operating of the online store, which is located on the website https://chillseeds.com (hereinafter “online store”), managed by Domdy Ltd, Dunajska cesta 106, 1000 Ljubljana (hereinafter “merchant”). Terms and conditions also consist of the rights and obligations of the provider and visitors of the online store and users who make a purchase through the online store (hereinafter “customer”).

By visiting the online store and placing an order, the customer agrees to all terms and conditions set by the merchant.

Data accessibility

The merchant undertakes to always have available the following information:

  • corporate identity (name and address of the company and the registration number from the register where company is registered);
  • contact details that enable the customer to communicate quickly and efficiently with the merchant (e-mail address, telephone, etc.);
  • information on the essential characteristics of the products and/or online store services, including after-sales services and warranties;
  • information on product or service availability from the online store (each item offered in the online store should be available within a reasonable time – if it is on stock);
  • method and conditions of shipment and delivery of products or execution of services, especially the place and time of delivery;
  • prices that must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and/or other charges;
  • information on the methods of payment;
  • information about the time validity of the offer from the online store;
  • information on the period during which it is possible to withdraw from the contract (colling-off period) and the conditions for withdrawal and returning the products;
  • information on the possibility of returning the products and if and how much such a return costs the user;
  • information on the customer complaint procedure and information on the contact person of the trader for contacts with customers.

Corporate identity

Company name: Domdy, online sales Ltd

Address: Dunajska cesta 106, 1000 Ljubljana

Registration Number: 9575537000

VAT and tax number: SI19369174

E-mail: info@chillseeds.com

The website https://www.chillseeds.com is managed by Domdy Ltd.

Product offer, delivery time and shipping costs

The products offered by the merchant are listed in the relevant categories in the online store. Product images are NOT actual product images. The merchant reserves the right to add, change or delete products from the offer. If a certain product is not in stock, this can be seen on the website.

The merchant will deliver the ordered products to the buyer as soon as possible after the buyer’s full payment. Estimated delivery time for shipments in Europe is 2 – 6 days.

Please note that during emergency situations (such as war, natural disaster, pandemic, economic crisis, etc.), estimated delivery times may change significantly.

European orders are sent by standard delivery by registered mail, with the delivery service GLS.

All orders require a signature upon delivery (return slip).

Delivery costs will be known to the buyer when choosing the shipping destination. However, the estimated shipping costs are as follows:

GLS delivery (EU countries only):

  • Austria, Poland, Slovakia – €8 (incl. VAT)
  • Germany, Hungary, Czech Republic, Bulgaria, Croatia – €9 (incl. VAT)
  • Luxembourg, Netherlands, Belgium, Italy, Denmark, Romania, Portugal, Greece – €10 (incl. VAT)
  • Lithuania, Latvia – €11 (incl. VAT)
  • France, Spain, Sweden, Estonia – €12 (with TAX)
  • Monaco, Finland – €15 (incl. VAT)
  • Ireland €16 (incl. VAT)

Free delivery:
Orders sent within Slovenia with a value of over €50 are free. Orders sent outside of Slovenia worth over €100 are free.

The merchant reserves the right to change delivery costs due to changes in the contract with postal service providers.

Prices

All prices in the online store are stated in Euros (EUR) and include VAT unless explicitly stated otherwise.

The discounted price is the reduced regular price at which the presented item is sold for a definite or indefinite period of time. Prices are valid at the time of placing the order and do not have a predetermined validity. All prices in the online store are the prices of products and do not include delivery costs. Delivery costs will be charged in the »CART« section upon selecting the shipment destination.

All the prices are valid only for orders made through the online store. Prices are valid in case of payment with the payment methods listed below.

The merchant reserves the right to change the price and the right to fix the price due to an obvious mistake in the online store. The costumer will be notified of the latter within 24 hours of placing the order.

The purchase contract between the merchant and the costumer is concluded at the moment when the merchant confirms the order (the costumer receives an electronic confirmation message). From this moment on, the prices and conditions are valid for both the merchant and the costumer.

Discount on bulk orders are considered on orders worth more than 2.000,00 EUR. Please contact us at info@chillseeds.com for more details.

Methods of payment and security

The merchant accepts the following methods of payment for the purchase of products from the online store:

  • Direct Bank Transfer (BACS),
  • Crypto-currency by Coinbase.

Payment details will be provided in the order confirmation e-mail which the costumer will receive upon concluding the order and chosing the method of payment.

Costumer is obliged to pay 100% of the payment in advance. The ordered products will be shipped after receiving the full payment, no exceptions.

We utilize an industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the unlikely event that someone else intercepts it. This technology includes the following features:

Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption – this encodes the data so it cannot be read by anyone other than the secure server. Data Integrity – this checks the data being transferred to ensure it has not been altered.

Right of withdrawal and associated costs

The costumer has the right to inform the merchant within 14 days that he is withdrawing from the contract without having to state the reason for his decision (cooling-off period). Costumer can inform the merchant about his withdrawal by sending an email to merchant on info@chillseeds.com If the withdrawal is made within the legal deadline, the trader shall return all received payments immediately or no later than within 14 days of receiving the notice of withdrawal from the contract. The trader shall return the payment received to the costumer by the transaction account communicated to him by the costumer. The only cost borne by the costumer due to the withdrawal from the sales contract is the cost of returning the products to the merchant.

Reclamation

The costumer can file a complaint (reclamation) about the product if the product does not have the characteristics explicitly provided by the merchant, if the merchant sent the wrong products, if the merchant send the products in the wrong quantity or if the products otherwise deviate from the costumer’s order.

The costumer can send a complaint to info@chillseeds.com In the complaint report, the buyer must list and describe (in details) the defects in the goods and suggest a way to resolve the complaint (elimination of the defect, replacement of goods, return of goods and payment).

The merchant will deal with any complaint in accordance with the provisions of the European consumer law.

Application of law

Slovenian law shall apply to any disputes arising from the use of the Website. The court in Ljubljana is competent for resolving possible disputes.

By using the website, the user confirms that he has accepted the conditions described here and that he agrees with them.

Intellectual property rights

The term website in this legal notice means all content at the web address https://www.chillseeds.com. The holder of copyright on all copyrighted works that are in any way included in the website is Domdy Ltd.

All rights reserved. The user may use the content on the website exclusively for his personal and non-commercial use. It is allowed to share the content published on the website in order to raise awareness, education and understanding of users about the services provided by the emrchant. Any other form of use of the website content (such as copying, reproducing, distributing and similar) is prohibited for commercial purposes. Also, any form of use of the website’s content that is illegal is strictly prohibited.

Limitation of the use of information and materials

The information and materials displayed on this page may be downloaded by the user for his personal home use, without modification of copyright notices, other intellectual property rights notices or other rights notices. Uploading and printing information and materials for viewing and reading for non-commercial purposes is permitted. Any other copying, distribution, republishing, modification of information and materials or their mailing and distribution in any other way without prior written permission is prohibited. It is also prohibited to use any element of the website for any purpose other than for personal and non-commercial use only. Additionally, it is the user’s responsibility to verify if any of the above mentioned actions is legal in the country that he is from, due to the specific content of this webpage. The merchant can not and will not be responsible if the actions from this paragraph may result in punitive or criminal consequences for the user.

DOMDY Ltd. is not responsible for the form and content of websites that are in any way related to the website. When visiting and using the linked websites, liability for all cases is excluded.

Limitation of liability

The merchant strives to ensure that the information on the website is correct and up-to-date. Nevertheless, the merchant or other entities involved in the creation of the website cannot be held liable for any damages or lost profits or non-pecuniary damage that may result from the user’s use of the website or inability to use it. All content presented on the website is of an informative nature intended to help users and visitors.

The merchant strives to ensure smooth operation of the website to users, but cannot be held liable for ordinary damages or lost profits or non-pecuniary damage that may result from the user’s error on the website.

The merchant may change the website or the content published on it at any time and without prior notice.